Try exiting demo mode. Disable [ Demo mode ] and [ Picture reset mode ]. A text option is selected although no text is available. Check the [ Captions ] settings in [ Accessibility ]. You can select a different option from the current option. Check whether the connected device has the latest settings or firmware. Select whether to allow or deny the app access to the displayed function.
You can check the list of app permissions categorized by TV function and change permission settings for each app. The screen becomes darker after a certain period of time. This is a feature to protect the panel, and is not a malfunction. The message [ Panel refresh did not finish ] is displayed. Hint The panel refresh process takes about an hour to finish. You are concerned about an image retention. Hint [ Pixel shift ] is a feature that helps prevents image retention by automatically moving the image at fixed intervals.
Under normal circumstances, keep this option enabled. To reduce image retention, we recommend that you turn off the TV on a daily basis for more than four hours using the remote control or the power button on the TV.
Note Manually perform panel refresh only when image retention is particularly noticeable. Avoid performing it more than once a year because it may affect the usable life of the panel. Images that include clocks and bright colors easily cause image retention. Avoid displaying these types of images for long periods of time, otherwise image retention may occur.
A white line appears on the screen. A white line may be displayed on the screen during the panel refresh. If any of the following occurs during the panel refresh, the process will not finish and a message will be displayed.
The room temperature falls outside of this range. The TV is turned on. The power cord is disconnected. If the message is displayed, check the temperature of the room, etc. Keyboard You cannot operate the current screen after the on-screen keyboard is displayed. To return to operation of the screen behind the on-screen keyboard, press the BACK button on the remote control. Broadcast reception Check these things first to troubleshoot your TV reception.
Block noise or an error message appears and you cannot watch broadcasts. Ghosting or double images appear. Only snow noise or a black picture appears on the screen. There is picture or sound noise when viewing an analog TV channel. Some channels are blank. Poor reception or poor picture quality with digital broadcasts.
You cannot view digital channels. You cannot receive or select channels. Some digital cable channels are not displayed. Broadcast HD formats have poor quality. Check these things first to troubleshoot your TV reception. Make sure that the antenna cable is firmly connected to the TV. Make sure that the antenna cable is not loose or disconnected. Make sure that the cable or cable connector of antenna is not damaged.
To watch streaming content, connect the TV to the Internet. Make sure that the cable is not old or that the inside of the connector is not short-circuited.
Check cable or antenna connections. Check the antenna location and direction. Related topics Distorted picture. Check if auto tuning is performed. Check if the antenna is broken or bent. Check if the antenna has reached the end of its serviceable life years for normal use, years at a seaside location.
Related topics Check these things first to troubleshoot your TV reception. Check the [ Analog channel adjustment ] setting. Perform [ Fine tune ] to obtain better picture and sound reception. Set [ Audio filter ] to [ Off ], [ Low ] or [ High ] to improve sound for analog reception. Keep the antenna cable away from other connecting cables. Subscribe to a pay TV service. The channel is used only for data no picture or sound.
Contact the broadcaster for transmission details. Change the position, direction and angle of the terrestrial television antenna to maximize the antenna signal level. Make sure that the direction of the antenna is not changed unintentionally such as by wind. If you are using a TV signal booster, adjust its signal gain. If equipment such as a TV signal distributor is connected between the antenna and the TV, it may affect the TV reception.
Directly connect the antenna and the TV to check if the reception is improved. Ask a local installer if digital transmissions are provided in your area. Upgrade to a higher gain antenna. Perform [ Auto program ] to add receivable channels that are not present in the TV memory.
Related topics Some channels are blank. Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information. Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of the signal received, which varies between channel and program.
Sound No sound but good picture. Audio noise. Distorted sound. You are concerned about a delay between the picture and sound. No TV sounds such as operation sound or audio response. You cannot establish an eARC connection. You can hear a slight noise from the TV speakers only models with TV center speaker mode.
No sound but good picture. Check the volume control. Remove the headphones or disconnect the Bluetooth audio device. Related topics No audio or low audio with a home theater system. To avoid TV interference, make sure to use an undamaged antenna cable. Related topics Distorted sound. Check if the [ Digital audio out volume ] setting of the TV is at maximum. Related topics Audio noise. Connecting an audio system. Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices.
When installing an optional device, leave some space between the device and TV. Set [ Audio filter ] to [ Low ] or [ High ] to improve sound for analog reception. Connecting the TV and audio system using a digital optical cable Setting [ Digital audio out ] to [ PCM ] For details about digital optical cable connections, refer to the Connecting an audio system page. If a Bluetooth audio device is connected The picture and sound do not match because the sound is delayed due to the properties of Bluetooth.
Related topics Adjusting the AV sync setting Adjusting an audio system. Stop watching the HDMI input device. Set [ eARC mode ] to [ Off ]. Set [ Pass through mode ] to [ Off ]. Configure the settings as follows. Your TV cannot connect to the server. You can connect to the Internet, but not to certain apps and services. If the wireless network does not connect or disconnects, try the following. Press the HOME button and check that the following setting is enabled. Signal condition may be affected by the following: Other wireless devices, microwaves, fluorescent lights, etc.
There are floors or walls between the wireless router and TV. Turn the wireless router off and then on again. Hint The solution varies depending on the network status check. Quality depends on the original video provided by the video content provider and your connection bandwidth. To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary: Streaming standard definition SD Internet video: 2.
In this case, use a wired connection for the Internet, or try the 5GHz band. When using a wireless network, keep wireless devices close together or avoid obstacles. Keep devices that emit RF interference such as microwaves away from the TV and wireless router, or turn off such devices. Audio is not output for videos without audio. Check if your network is properly configured on your TV. The TV may have lost connection with the server.
Perform [ Server diagnostics ] to check if your media server is communicating properly with the TV. The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect. Try using apps later. You want to disable the remote control backlight.
The remote control does not operate. Check if the TV is working properly Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the power button, refer to the Reference Guide supplied with the TV. If the TV is not working, try resetting it. If a full reset restart of the TV is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front of the TV.
Keep the remote control sensor area clear from obstacles. Fluorescent light can interfere with remote control operation; try turning off any fluorescent light. Battery power may be low. Remove the remote control cover and replace the batteries with new ones. Radio interference may occur in the following situations and cause issues such as poor operation of microphone or remote control because Bluetooth radio waves use the same frequency as radio waves emitted from microwaves and wireless LANs IEEE There are people or obstacles such as metal objects or walls between the TV and remote control.
A microwave is being used nearby There is a wireless LAN access point nearby The TV and remote control are unpaired In these cases, try the following solutions. If it is enabled, disable and then enable it again. If you cannot operate the TV with the supplied remote control, select the above in order until [ Connect a new remote ] using another Sony TV's remote control, and then try connecting again with the supplied remote control.
Depending on your model, a Bluetooth remote control is supplied and already paired with the TV. At the time of shipment, the supplied paired remote control cannot be used to operate other TVs. When checking remote control operation, use with the TV with which the remote control was supplied. Note When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV.
This is because it takes time to initialize the system. Wait for about 10 to 20 seconds, then try again. Related topics Using the remote control Using the remote control microphone.
To enable the remote control backlight again, perform the procedure above. Power The TV cannot be turned off using the remote control. The TV turns off automatically. The TV turns on automatically. After turning on the TV, it turns off immediately. The TV cannot be turned off using the remote control.
For the location of the button, refer to the Reference Guide booklet included with the TV. Example of model with the power button under the LED.
Hint For TV models with 1 button on the TV power button only , you can press the power button on the TV to display the operation menu and adjust the volume or change channels.
When the battery level of the remote control is low, you will see a notification on the HOME menu. Related topics The remote control does not operate. The screen may have been turned off due to [ Sleep timer ] settings. Check the [ Duration ] setting of [ Timer ]. Check if [ Idle TV standby ] in [ Power ] is activated. The screen may have been turned off due to [ Screen saver ] settings. Except for Brazilian models Check if [ Auto shut-off ] in [ Power ] is activated.
Related topics Timers. Check if the [ Timer ] is activated. Turn on the TV again using the remote control and disable picture reset mode. Disable [ Picture reset mode ]. The TV does not turn on. Perform the procedures in the order below until the problem is solved. Check if the TV turns on with the remote control.
If a full reset restart of the TV is required 2. Check if the TV turns on with the power button on the TV. Hint When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or TV. If a full reset restart of the TV is required.
Connected devices No picture from a connected device. You cannot select a connected device in the Home Menu. Certain programs on digital sources display a loss of detail. Photo images or folders take time to display.
Operation cuts out, or a device does not work. You might find that your channel favourites and scheduled recordings are also deleted after retuning, so you'll need to check and reset them.
But any recordings you've made should still be there. If you have any problems, check the instruction manual, or get in touch with the manufacturer. If you have followed the retune process and it still hasn't resolved the problem, try unplugging your set-top box or TV and then retuning it.
Sometimes 4G mobile broadband services can interfere with TV signals in some areas. A company called DMSL has been established by mobile phone operators to help resolve these reception issues for Freeview users. You can use its tool to check if there's 4G interference in your area — if there is it can usually be resolved by fitting a 4G filter between your aerial cable and your TV. You can get a free one from DMSL — see its 4G filters guide for more information, or call its support team on Aerial lead: Make sure it's undamaged and connected to the aerial point in your living room.
As a rule, we recommend removing any unnecessary aerial amplifiers or splitters, which can lead to equipment being overloaded or receiving too little signal. Check that it's pointing in the same direction as others nearby. If you live somewhere which shares an aerial, talk to your neighbours to see if they use Freeview and what the reception is like.
Ask your landlord, management company, housing association or council. If you need more advice, we recommend you get in touch with a qualified aerial installer.
They will understand the circumstances and local geography in your area and suggest the best option for you. Visit the following websites to find one local to you:. Student plans. Other plans. Shop all home solutions. LTE Home Internet. Fios TV. Prepaid overview. Shop all entertainment. Apple Arcade. Google Play Pass. Apple Music. YouTube TV.
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Check below to get the most out of your TV experience. See our TV Support Wizards. Need to Check below for the local channel lineup for your FiberOptic TV package.
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