What is spiceworks

Home network "admins" might want to check out Network Magic review ; download. Spiceworks will be presenting at the Office 2. Be respectful, keep it civil and stay on topic. We delete comments that violate our policy , which we encourage you to read.

Discussion threads can be closed at any time at our discretion. Spiceworks' free network monitoring: What's the catch? Rafe Needleman. Monitor your network devices for problems in this case, low ink levels with Spiceworks.

You can set up alerts for devices across your network. Discuss: Spiceworks' free network monitoring: What's the catch? The number of actions help desk agents can take within individual help tickets also contributes to their timely resolution. Spiceworks pricing is simple: It's totally free. Want to use the web-based version?

Download and install it on your own Windows server? Also free. Want unlimited tickets, users, devices, agents, and technicians? All free. Spiceworks pricing is free from the individual plan all the way to enterprise and custom plans. Spiceworks software is free because it's ad supported, and those ads can become annoying. You can then upload your logo to display in the ad space, and it will also appear in your report PDFs.

The only direct customer support option Spiceworks offers is via email. Spiceworks University, which consists of free video tutorials and webinars, and Spiceworks' community forums will be your primary sources of information. The Spiceworks knowledge base is available within the dashboard. Its articles are broken out into three categories: all articles across the Spiceworks user base, your team's articles, and your own. Easily access your own knowledge base articles, other articles submitted by Spiceworks users, and ones that are recommended.

You can also connect with local Spiceworks users, either virtually or face to face at local SpiceCorps meetups, which are coordinated by "Spiceheads," to talk shop and trade ideas. Whether you're in Waco, Texas, or Reykjavik, Iceland, there's likely a group near you. Spiceworks IT help desk provides a very basic level of functionality, but you're not limited to that.

Its additional software tools and third-party apps will help you customize it to meet your needs. IT techs are frequently on the go, so they will find the help desk mobile app, available for iOS and Android, very useful. It provides access to the help desk, additional installed Spiceworks tools, and the knowledge base. All the functionality of the Spiceworks IT help desk is available on its smartphone app. Some users report the smartphone app is a bit text-heavy in its design, and the push notifications can be spotty, but it will still get the job done when your techs are out in the field.

You can increase your help desk's capabilities with apps and plug-ins from the Spiceworks app center. This is the beauty of having a large user community consisting of IT professionals: They know the features they need and can create the apps for them. All apps are free and require just a single click to install. The Spiceworks community is responsible for quality control, so you'll need to look closely at the documentation and ratings for each app before installation.

The lack of direct support from Spiceworks beyond email will likely be a bit daunting for IT novices, but for experienced professionals, Spiceworks offers a wide degree of flexibility in managing all aspects of your hardware, software, and network. Spiceworks IT help desk intentionally sticks to the basics: allowing users to submit support tickets that are subsequently managed by your IT department. There are a lot of things it doesn't do, however, unless you get add-ons and plug-ins.

Some of the missing features include remote support, advanced reporting, and process management. But Spiceworks is completely free, so it could be worth your while to give it a shot, depending on your specific needs. Spiceworks is barebones help desk software, so it is more suited to smaller businesses or those with less robust IT support requirements.

If your organization wants a full-fledged service desk solution that incorporates ITIL principles, Spiceworks will not meet your needs. Spiceworks is free for everyone from personal users to enterprise operations. Direct customer support is limited to email. Additional information and resources can be found in the comprehensive Spiceworks forum for users, training videos and webinars, an extensive knowledge base, and local SpiceCorps user meetups.

If you need IT help desk software that sticks to routing and managing support requests, Spiceworks could be just what you're looking for. It doesn't offer all the bells and whistles of full-fledged service desk software, but the tradeoff is that it's completely free. The Motley Fool has a Disclosure Policy. The Motley Fool. About The Blueprint. Review Methodology. Advertiser Disclosure We may receive compensation from some partners and advertisers whose products appear here.

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Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up. The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors.

We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description.

I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one.

We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Industry: Retail. Time Used: Less than 2 years. Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing.

Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices.

Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs. Free of cost software if installed locally and have to pay only when choosing the cloud storage. Spiceworks vs Jira. Spiceworks vs TeamViewer. Spiceworks vs Wix. Spiceworks vs Microsoft SharePoint. Spiceworks vs Zendesk.

Spiceworks vs Freshdesk. In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: Get Advice. More Help Desk Software. Other Software. About Spiceworks Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. Full view. Spiceworks environment Summary.