Call : 4 Email : complaint. Please note: you may be able to submit a claim through the European Online Dispute Resolution Platform if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service. We will treat your complaint in exactly the same way whether we receive the complaint directly from you or from a Claims Management Company CMC. You do not need to use a CMC and they will typically charge an upfront fee or take a proportion of any compensation you may be due.
By coming directly to us you will not be disadvantaged. Our aim is to offer great products and excellent service, but we know sometimes things can go wrong. If you have any reason at all to complain, we make you a promise:. We are committed to transparency and publish details of the complaints data we last reported to the Financial Conduct Authority.
View the complaints data for firms associated with MBNA. For information about how we process and store your personal information, please read our privacy notice.
Help with a complaint We are committed to delivering a high quality of service. Let us help you with some common queries. I need help with my credit card. Activate your credit card Report your card as lost or stolen View your credit card PIN Making payments to your credit card Credit card fees and charges Payment disputes. The survey did find that one in six people who claimed have successfully received their money back. Read our guide to escalate or appeal your PPI claim to find out more.
Consumer Rights. Delays to continue for months Industry regulator, the Financial Conduct Authority FCA , told us it acknowledged the influx of claims around the deadline. Magic retrieval. The letter detailing Roberta's compensation. Big payouts. Published 22 May Published 11 May Published 3 May Published 1 May Published 26 April Published 23 April
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